THESE TERMS

1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods and/or services.
2. Why you should read them. Please read these terms carefully before you sign the customer order form. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1. Who we are. We are Go For Granite Limited a company registered in England and Wales. Our company registration number is 07337317 and our address is at The Stables, 50 Kinnersley, Severn Stoke, Worcestershire, WR8 9JR. Our registered VAT number is 998247747.
2. How to contact us. You can contact us by telephoning our team at 01905 371086 or by writing to us at mail@goforgranite.co.uk.
3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your customer order form.
4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails

OUR CONTRACT WITH YOU

1. How we will accept your order. Our acceptance of your order will take place when a representative of Go For Granite Limited signs the customer order form, at which point a contract will come into existence between you and us.
2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3. Your reference number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the reference number whenever you contact us about your order.
4. We only sell to the UK. Our marketing materials are solely for the promotion of our products in the UK. Unfortunately, we do not deliver products to or provide our services at addresses outside the UK.
   
   

1. Products may vary slightly from their pictures or samples. Any product samples provided to you and any images of the products in, on our website are for illustrative purposes only. Although we have made every effort to ensure the colours are accurately represented there may be minor variations. Granite is a natural product and there may be slight differences between the sample and the finished product. We cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
2. Measuring and creating templates. Where we take measurements and create templates for the product, we will agree a mutually convenient time for us to attend the property at the time you place the order. You must ensure that we have access to the property at the agreed time and that you are present while we carry out the measuring exercise. We will require you to agree and sign our template confirmation form. We do not charge for our measuring service but if we are unable to access the property, you are not present at the time agreed or you request that we attend on one or more subsequent occasions to re-measure we reserve the right to make a charge of £250 plus VAT for each additional attendance. Once we have taken the measurements and you have signed the template confirmation form you will be unable to make any changes to your order.
3. Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.

If you wish to make a change to the product you have ordered please contact us in writing within 24 hours of confirming your order. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

1. Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements.
2. Substitution of products. In some cases it may not be possible to supply the exact product selected at the time the order was placed due to stock availability. We reserve the right to substitute the product with another product of equivalent material, colour, finish and quality in those circumstances. We will always inform you of such substitution in advance and will not charge you for any price difference as a result of the substituted product being of a higher value than the original product ordered.

1. Delivery costs. The costs of delivery will be included in the price unless otherwise agreed and set out in the Customer Order Form or agreed in writing between us. In the event that you wish to collect the products we will agree a date for collection.
2. When we will provide and install the products During the order process we will let you know when we will provide the products and fit these for you.
3. Access. You must make suitable arrangements to enable us to enter your property for the purposes of delivering and installing the product. You must ensure reasonable access for our delivery vehicle at the property. Please make sure it is practical for our two person delivery team to get the product into your room of choice.
4. We are not responsible for delays outside our control. If our supply of the products and services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products and services you have paid for but not received.
5. If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
6. When you become responsible for the goods. A product which is goods will be your responsibility from the time of installation completion of the product to the address you gave us or when you collect it from us.
7. When you own goods. You own a product which is goods once we have received payment in full.
   
   

1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
   1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service reperformed or to get some or all of your money back), see clause 11;
   2. If you want to end the contract because of something we have done or have told you we are going to do, (see clause 8.2);
   3. In all other cases (if we are not at fault and there is no right to change your mind), (see clause 8.4)
2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clauses (8.2.1) to (8.2.4) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
   1. we have told you about an upcoming change to the product or these terms which you do not agree to;
   2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
   3. there is a risk that supply of the products may be significantly delayed because of events outside our control; or
   4. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late)
3. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of measured items which are made to your specifications or are clearly personalised and services, once these have been completed.
   1. Have you bought services only? If so, where you have placed your order by telephone, email (or equivalent distance means of communication) or we have taken your order at your home or somewhere other than our business premises, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
4. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract
   
   

1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
   1. Phone or email. Call us on 01684 592777 or email us at mail@goforgranite.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person or allow us to collect them from you. Please call us on 01684 592777 or email us at mail@goforgranite.co.uk to arrange collection.
3. When we will pay the costs of return. We will pay the costs of return:
   1. if the products are faulty or misdescribed; or
   2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong
      In all other circumstances you must pay the costs of return.
4. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. We will notify you of such charges when you contact us to arrange collection or at any other time you may request.
5. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
6. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
   
   

1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
   1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
   2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
   3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
   4. you do not, within a reasonable time, allow us access to your premises to supply the services.
2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.
   
   

1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone at 01684 592777 or write to us at mail@goforgranite.co.uk.
2. Summary Of Your Legal Rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
   

   Summary Of Your Key Legal Rights

   This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website mail@goforgranite.co.uk or 03454 04 05 06. call

   If your product is goods, for example a kitchen worktop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

   up to 30 days: if your item is faulty, then you can get a refund.

   up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

   up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.

   If your product is services, for example kitchen fitting, the Consumer Rights Act 2015 says:

   you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

   if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable

   if you haven’t agreed a time upfront, it must be carried out within a reasonable time.

3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them or allow us to collect them from you. We will pay the costs of return or collection. Please call us on 01684 592777 or email or write to us at mail@goforgranite.co.uk to arrange collection

PRICE AND PAYMENT

1. Where to find the price for the product. The price of the product will be the price indicated on your customer order form. We take all reasonable care to use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.
2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect
3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
4. When you must pay and how you must pay. We accept payment by bank transfer, cash or cheque or as otherwise set out in our customer order form. When you must pay is set out in the customer order form.
5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
6. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
   
   

1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2.
3. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
4. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

1. How we will use your personal information. We will use the personal information you provide to us:
   1. to supply the products to you;
   2. to process your payment for the products; and
   3. if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
2. We will only give your personal information to third parties where the law either requires or allows us to do so.

OTHER IMPORTANT TERMS

1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts